Clik here to view.
Forming a Thought Process for Troubleshooting
Periodically, I get a message from someone asking for troubleshooting help. The most recent of these went something like the following (paraphrasing)– I have the following routers, R1 through R5, and I...
View ArticleForming a Local User Group
I just read a short post by Lindsay Hill titled Doing Community Programs Right. I think the points made are accurate and well-founded. Prior to working for Cisco, I was part of the “CLN Designated VIP...
View ArticleClik here to view.
IRS Banner Fail
So I go to the IRS Page that allows taxpayers to check status of a refund. This is under the number “3” at the following URL– http://www.irs.gov/Refunds The following banner pops up prior to setting a...
View ArticleAre You an ACKer?
There are lots of differences in the way that individuals communicate and interact. One difference I often notice is whether a given individual does or does not respond. Using myself as an example, I...
View ArticleClik here to view.
Merchant Processes and CID/CVV2
I recently received a letter from the company that monitors my home alarm. It basically stated that to avoid a $3US surcharge that I must opt out of receiving bill in the mail (which is fine) and that...
View ArticleBlack Friday, Technology Glitches and Revenue Lost
This morning my wife was trying to purchase something from BELK.com. She ran into an issue at the point of transaction. The error that was being returned looked like the credit card number was invalid....
View ArticleWhat’s Wrong With the Internet?
How many times have you received that call or even made the statement that “The Internet is Down?” Or perhaps the “Internet is Slow?” Obviously these statements are very rarely true. As a whole, the...
View Article